Disclosing errors

Initiating the conversation, Providing information and planning, Closing the conversation Here is a really useful resource you can use to review good communication skills for

Delivering bad news

Initiating the conversation, Providing information and planning, Closing the conversation Here is a really useful resource you can use to review good communication skills for

Responding to strong emotions

Initiating the conversation, Providing information and planning, Closing the conversation Here is a really useful resource you can use to review good communication skills for