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National Healthcare Communication Programme
Ideas, Concerns, Expectations and Values: Agreeing What We’ll Tackle Now

Week 18 (Day 2 Meditation)

00:06:45

From Many Stories to One Visit

Week 18 (Day 1 Meditation)

00:07:31

When There Isn’t Time – Prioritising Without Losing Humanity

Week 17 (Day 5 Meditation)

00:05:34

Safety Questions with Compassion – Risk, Harm and Protection

Week 17 (Day 4 Meditation)

00:05:24

Asking About Sensitive Topics – Shame-Aware Questioning

Week 17 (Day 3 Meditation)

00:05:22

Clarifying Details Without Taking Over

Week 17 (Day 2 Meditation)

00:05:02

From Story to Structure – Gently Organising the Conversation

Week 17 (Day 1 Meditation)

00:05:20

Honouring the Patient’s Perspective – Even When It Doesn’t Match Ours

Week 16 (Day 5 Meditation)

00:05:25

Checking Assumptions – When My Story Isn’t Their Story

Week 16 (Day 4 Meditation)

00:05:05

The Patient’s Explanatory Model – “What Do You Think Is Going On?”

Week 16 (Day 3 Meditation)

00:04:57

Hopes and Fears – Hearing the Emotional Story Beneath the Facts

Week 16 (Day 2 Meditation)

00:05:07

Ideas, Concerns, Expectations – Listening for the Hidden Questions

Week 16 (Day 1 Meditation)

00:05:48

Tolerating Not‑Knowing – Sitting with Incomplete Stories


Week 15 (Day 5 Meditation)

00:06:02

Following the Golden Thread – What Matters Most to Them?


Week 15 (Day 4 Meditation)

00:05:59

Letting the Story Breathe – Resisting the Rush to Narrow


Week 15 (Day 3 Meditation) 

00:06:23

Starting Broad – Open Questions and Genuine Curiosity


Week 15 (Day 2 Meditation)

00:05:52

Opening the Door – Inviting the Story in Their Own Words


Week 15 (Day 1 Reflection)

00:08:56

Integration: My Personal Listening Practice


Week 14 (Day 5 Reflection) 

00:07:21

People Listen When They Feel Heard

Week 14 (Day 4 Reflection)

00:06:51

Still Water: The Power of Silence

Week 14 (Day 3 Reflection)

00:06:23

Holding Space, Being the Bowl


Week 14 (Day 2 Reflection)

00:06:44

The Listener’s Cage: Why People Hear What They Hear


Week 14 (Day 1 Reflection)

00:07:02

From Personal Practice to a Culture of Listening


Week 13 (Day 5 Reflection)

00:07:09

Listening to Patients’ Stories: Finding Common Ground


Week 13 (Day 4 Reflection)

00:05:57