01 Making Connections
→ Non-verbal Communication
→ Listening Skills
02 Core Consultation Skills
→ Virtual Conversations
→ Wearing PPE
03 Challenging Consultations
04 Communicating with Colleagues
05 Demonstrating Empathy
06 Shared Decision-Making
07 Motivational Interviewing
08 Emergency Situations
09 Responding to Feedback
10 End-of-Life Conversations
11 Skills for Healthcare Leaders