The Calgary-Cambridge Guide (1.56 mins)

Initiating the consultation: Preparation (2.33 mins)

Initiating the consultation: Establishing initial rapport (1.55 mins)

Initiating the consultation: Identifying the reasons for the consultation (2.02 mins)

Gathering information: Exploring the patient’s problems (2.23 mins)

Gathering information: Understanding the patient’s perspective (2.12 mins)

Providing information and planning: Providing the correct amount and type of information (2.58 mins)

Providing information and planning: Aiding recall and understanding (2.03 mins)

Providing information and planning: Incorporating the patient’s perspective (0.40 mins)

Providing information and planning: Shared decision making and planning (1.30 mins)

Closing the consultation: Forward planning (0.57 mins)

Closing the consultation: Ensuring appropriate point of closure (0.59 mins)

Providing structure: Attending to flow (1.37 mins)