Initiating the Consultation

Preparation, Establishing initial rapport, Identifying the reasons for the conversation. Here is a really useful resource you can use to review good communication skills for

Gathering Information

Exploring the patient’s problems, Understanding the patient’s perspective. Here is a really useful resource you can use to review good communication skills for

Providing Information and Planning

Providing the correct amount and type of information, Aiding recall and understanding, Incorporating the patient’s perspective, Shared decision making and planning. Here is a really useful resource you can use to review good communication skills for

Closing the Consultation

Forward planning, Ensuring appropriate point of closure. Here is a really useful resource you can use to review good communication skills for

Providing Structure

Making organization overt, Attending to flow Here is a really useful resource you can use to review good communication skills for