Nonverbal communication

Movements, touch, paralanguage, space, time, personal presentation, environment. Here is a really useful resource you can use to review nonverbal communication with:

Listening

Starting the conversation, using active listening skills, using questions, demonstrating empathy, closing the conversation. Here is a really useful resource you can use to review good communication skills for:

Building the relationship

Greetings and introductions, non-verbal behaviour, involving the patient, demonstrating empathy. Here is a really useful resource you can use to review good communication skills for: