In this episode, our hosts Professor Peter Gillen and Wini Ryan are joined by Cathy MacDonald to discuss Core Emotional Concerns. Cathy joined Tayside Police in 1983 and for 32 years proudly served as an operational officer throughout Scotland. A significant part of her career was dedicated to the world of hostage and crisis negotiation and Cathy was involved in all aspects of negotiation work deploying to kidnaps, extortion, sieges, protests, suicide interventions and any incident that required focused and precise communication. She advised Commanders in relation to negotiation tactics and was responsible for training negotiators both nationally and internationally. On completion of her police career in 2015, Cathy created The Art of Communication and now runs her own business sharing powerful and effective communication skills to individuals, teams and businesses. Cathy is on X and Instagram as @CathyAofC, on Facebook (Art of Communication) and her website is www.artofcommunication.co.uk. Tune in while she shares her insights on core emotional concerns and how we might use these in healthcare.
14/12/2023