Module 8: Emergency Situations

3 hours | 5 CEUs/CPD

The focus of this workshop is to review core communication skills using the Calgary-Cambridge Guide, focusing especially on skills for emergency situations. During this module we will introduce you to some of the skills and tactics used within Hostage and Crisis Negotiation. The Communication Framework used by crisis negotiators is both robust and flexible to meet their communication needs in any situation. From fast moving dynamic incidents (similar to the emergencies we encounter) through to slow time more considered deployments (similar to our daily routines), the framework is transferable to healthcare and is particularly helpful for those working at the sharp end.

Staff attending this module are encouraged to complete Modules 1 and 2 in advance of taking this workshop.

What will you get?

During this module you will:

• Describe the law of approach and avoid;
• Understand the importance of emotion;
• Identify the impact of emotion on communication;
• Name the five core emotional concerns;
• Consider the skills and tactics required to communicate in emergency situations;
• Reflect on and identify key skills and tactics you wish to practice to enhance your ability to communicate in emergency situations.