Module 5: Demonstrating empathy

2 hours | 4 CEUs/CPD

The focus of this workshop is to review core communication skills using the Calgary-Cambridge Guide, focusing especially on skills for demonstrating empathy. The components of empathy, including reflective listening and the art of non-verbal communication were covered in Module 1 (Making Connections) and in this module we are consolidating that learning with more in-depth teaching and simulation.

Staff attending this module are encouraged to complete Modules 1 and 2 in advance of taking this workshop.

What will you get?

During this module you will:

• Define empathy;
• Consider and identify the communication skills for demonstrating empathy;
• Describe and demonstrate the skills required for demonstrating empathy;
• Reflect on and identify key skills you wish to practice to enhance your communication skills for demonstrating empathy.