Module 4: Communicating with Colleagues and Supporting Teamwork

4 hours | 5 CEUs/CPD

Team working in healthcare is taken for granted because teams of people and groups of teams must work interdependently to provide high quality care for patients. The evidence, however shows that the quality of team and inter-team working in healthcare is often poor. Such poor team working leads to errors that harm both staff and patients; injuries to staff; poor staff well-being; lower levels of patient experience; poorer quality of care; and higher patient mortality. This skill-building workshop is designed to enhance the ability of participants to communicate effectively with other members of a multidisciplinary healthcare team.

Staff attending this module are encouraged to complete Modules 1 and 2 in advance of taking this workshop.

What will you get?

At the end of this module you should be able to:

• Identify your own preferred communication style and consider the styles of your colleagues;
• Identify and discuss the core components of collaborative team-based healthcare;
• Describe the key principles and skills of Handover;
• Demonstrate these skills utilising the ISBAR3 tool.