Module 11: Communication Skills for Healthcare Leaders

6 hours | 6 CEUs/CPD 

This Module supports participants to learn and develop their communication competence for the four domains of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. As with all competencies, people can learn ways to improve, change, and develop their competence with deliberate practice and facilitated feedback. The results include improved quality of working relationships, creative solutions, and lasting agreements for addressing challenges and opportunities in the future. 

Staff attending this module are encouraged to complete Modules 1 and 2 in advance of taking this workshop.

What will you get?

During this module, you will:

• Review the four domains of emotional intelligence (EI) and its competencies; 
• Review the Calgary-Cambridge Guide, focusing especially on the communication skills for each EI competency; 
• Learn how these skills can be used and adapted to expand your own leadership style repertoire; 
• Practice key skills for conversations for healthcare leaders and gain a better understanding of your own communication, through reflection and facilitated feedback; 
• Set yourself up to three realistic goals for using your learning in your own work.