Module 1: Making Connections

2 hours | 4 CEUs/CPD

The way we communicate is an important factor in how we interact with others, whether we are consulting with patients, interacting with colleagues, or simply having a conversation. The focus of the workshop is to work with participants to enhance their skills required to actively listen to and build rapport with patients and their families

What will you get?

At the end of this module you should be able to:

• Understand that patient-centred communication requires a skills based approach;
• Recognise the impact of non-verbal and verbal behaviour in building a relationship with the patient and on the patient experience;
• Describe and demonstrate skills in building rapport;
• Recognise the consequences of active listening on the patient experience;
• Describe and demonstrate skills in active listening.